We believe your investment in Pilates equipment should come with lasting confidence. That’s why we stand behind The Monarch with a clear, transparent warranty and an unmatched level of support — for both your equipment and your Pilates journey.

A Warranty You Can Trust

We’ve built The Monarch to perform under daily use, whether it’s in a private home, boutique studio, or high-volume training space. Every machine is tested for strength, glide, safety, and durability before it leaves the factory — and our warranty reflects that commitment to quality.

Warranty Coverage:

5-Year Limited Warranty
Covers the aluminum rails, frame components, and all welded joints — these are the structural foundations of the machine and are backed by our long-term commitment.

2-Year Warranty
Covers hardware, carriage components, adjustable mechanisms, and the footbar system — everything that supports daily, adjustable use.


1-Year Warranty
Covers parts subject to wear and tear like ropes, straps, spring clips, comfort footbar, plastic pulleys, and spring holders. If anything arrives defective or fails under normal use, we’ll make it right.


If something goes wrong, we're not here to slow you down with fine print or red tape. We handle warranty cases personally and promptly, and assess each one with common sense and fairness.

Lifetime Support. Real Humans. Real Answers.

Our relationship with you doesn’t end once your Monarch arrives. We’re here for the entire lifespan of your machine — and beyond. Whether you’re a seasoned Pilates pro or just getting started, we provide genuine, ongoing customer care that covers every aspect of owning and using a Monarch reformer.

What Our Support Includes:

Machine Setup & Assembly Assistance
Need help putting it together? We offer step-by-step guidance, video walkthroughs, and personalized tips to make setup smooth and stress-free.

Maintenance Guidance
We’ll walk you through how to maintain your machine, keep your springs fresh, ropes smooth, and your glide whisper-quiet. We believe if you take care of your Monarch, it will take care of you — and we’re here to help you do just that.


Form & Function Help
Not sure how to use a feature? Wondering about correct form or which adjustments to use for a specific body type? Our team includes comprehensively certified Pilates instructors who are available to guide you — not just customer service reps reading from a manual.

Exercise Recommendations
We’re happy to offer beginner to advanced exercise suggestions, tailored to your setup and goals. Whether you're looking for a post-rehab routine or a way to challenge your strongest clients, we’ll help you make the most of your Monarch.

Support for Studios & Trainers
If you’re outfitting a studio or running a training program, we’ll support you with bulk setup logistics, equipment care advice, and even marketing materials to help you promote your space.

Email, Phone & Video Support Options
Sometimes you just need to talk to a real person. We’re available for direct support, including live virtual sessions if needed — because your time matters, and so does your peace of mind.

Your Success Is Our Success

The Monarch isn’t just a machine — it’s a reflection of our belief that quality Pilates equipment should be accessible, reliable, and supported by people who care. We take pride in helping you or your clients move better, feel stronger, and train with confidence.

If you ever need help, a part, a recommendation, or simply a question answered — we’re here. Whether it's your first year with the Monarch or your tenth, we’ll treat you the same: with integrity, dedication, and a genuine desire to help you thrive.

Have a question now?

Reach out to our team at formfitdepot@gmail.com — we’re always happy to help.