SHIPPING

Fast, Reliable Delivery Across Canada & the U.S.

The Monarch is a large, professional-grade reformer, so we ship using trusted freight partners to ensure it arrives safely and in perfect condition.

Canada

• Free shipping available to most major regions
  
• Some remote areas may require a reduced shipping fee
  
• Transit time: 5–10 business days depending on location
  
• Your delivery includes full tracking and delivery updates
  

United States

• Shipping to the U.S. is available for a standard freight rate
  
• Transit times vary based on region
  
• Full tracking is included with every shipment
  

Local Assembly (Select Canadian Regions)

We offer free assembly in select areas.

If it’s not available in your location, don’t worry, the Monarch is extremely simple to assemble, and we include everything you need to put it together with confidence.

WARRANTY

Built to Last, Backed for Years

Every Monarch reformer is built with long-life components and rigorously quality-checked before it leaves our Canadian facility.

Your machine is protected by a clear, honest, industry-leading warranty:

• 5 Years: Frame, aluminum rails, metal components, gear mechanisms
  
• 2 Years: Moving components, wheels, carriage system, padding, wood surfaces
  
• 1 Year: Ropes, straps, spring clips, plastic components, hardware, comfort footbar, spring covers
  

Lifetime Support

Your warranty is just the beginning.
From the moment your Monarch arrives, you have lifetime access to real Pilates instructors for movement guidance, equipment questions, maintenance help, and ongoing support. We don’t disappear after checkout... we stay with you for the long run.

RETURNS

Case-by-Case Returns

Because the Monarch is a large, specialty item, we do not accept standard “buyer’s remorse” returns.
However, we know real life happens so we handle returns case by case, with fairness and common sense.

If any issues arise, reach out to us directly.
We’re here to help, and in most cases our warranty and support team can solve concerns quickly without needing a return.

OUR PROMISE

Reliable shipping.
Fair and transparent warranty coverage.
Real people here to support you before, during, and long after your purchase.

If you have any questions, we’re only a message away.