Product and Features
1. What makes The Monarch different from other reformers?
The Monarch is designed in Canada, tested through over 50 rounds of inspection, and built with premium materials like solid maple, reinforced rails, a whisper-smooth carriage, and intuitive adjustment systems. It performs like a studio-grade reformer without the $8,000–$10,000 price tag.
2. Is this reformer strong enough for studio use?
Yes — The Monarch is engineered for daily studio-level use. Its durability, glide quality, and adjustment mechanisms are built to handle high-frequency classes as well as home workouts.
3. How easy is it to assemble?
Most customers assemble their Monarch in 30–45 minutes using the included instructions. No special tools or experience required. Local customers can also request free installation.
4. What is the weight capacity?
The Monarch is designed to support a wide range of body types and movement styles. If you’d like the exact weight rating, we can provide it — but it is strong enough for studio-level training.
5. Is The Monarch suitable for beginners?
Absolutely. The intuitive rope system, Infinity Footbar, and stable frame make it easy for beginners to learn proper form while still offering enough versatility for advanced practitioners.
Shipping & Delivery
6. Do you offer free shipping?
Yes. Many major regions in Canada qualify for free shipping, while remote areas receive a reduced-rate shipping fee.
7. Do you ship to the United States?
Yes, we ship The Monarch anywhere in the U.S. Shipping rates are calculated at checkout or available by request.
8. How long does delivery take?
Because The Monarch is a large freight item, delivery typically takes 5–10 business days depending on the destination.
9. Will I get tracking information?
Yes — you’ll receive full tracking details as soon as your reformer leaves our warehouse.
Warranty & Support
10. What does the warranty cover?
The Monarch is backed by a comprehensive warranty that covers structural components, hardware, and most product-related concerns. If anything isn’t right, we’ll take care of it.
11. Do I get long-term support after buying?
Yes — we offer lifetime support. For as long as you own your Monarch, you’ll have access to our Canadian support team for setup, adjustments, maintenance, and replacement parts.
12. What if something arrives damaged?
If any part is damaged during shipping, contact us within 7 days and we’ll replace the affected item at no cost.
13. Do you accept returns?
We do not offer general “buyer’s remorse” returns because each reformer is tested extensively before shipping. However, we will always review concerns on a case-by-case basis.
Most issues are fully covered by our warranty anyway.
Using The Monarch
14. Can this reformer fit in a small room?
Yes. The Monarch is designed to fit comfortably in home spaces while still offering full studio capability. We can provide dimensions if you need them.
15. Is The Monarch quiet?
Very. The whisper-smooth carriage and reinforced track system minimize noise, making it perfect for home workouts without disturbing others.
16. Is this good for rehabilitation or gentle movement?
Yes. Pilates professionals, physiotherapists, and instructors use reformers like The Monarch daily for rehab, mobility, and controlled strengthening.
Still Deciding? We're Here for You.
Choosing a reformer is a big decision and we want you to feel completely confident.
If you need more information, help choosing, or a personalized recommendation, just reach out.