🚚 Shipping Policy

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Thank you for shopping with FormFit Pilates. We’re committed to delivering premium Pilates reformers with care, speed, and reliability.

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📦 Order Processing

All orders are processed within 1–3 business days. Once your order has been processed, you will receive an email with tracking information as soon as your shipment is on its way.

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🇨🇦 Shipping Within Canada

We offer nationwide shipping across Canada. Delivery times vary based on your location and may range from 5–15 business days after your order has shipped.

Shipping times may be affected by carrier delays, weather conditions, or other external factors beyond our control.

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🌎 International Shipping

At this time, we primarily serve Canadian customers. If you're located outside of Canada and are interested in purchasing a reformer, please contact us at formfitdepot@gmail.com to inquire about international availability and shipping rates.

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🚛 Delivery of Large Equipment (Reformers)

Due to the size and weight of Pilates reformers, shipping is handled via freight carriers. Please ensure that someone is available to receive the delivery at your address.

• Curbside delivery is standard unless otherwise arranged.

• You may be contacted to schedule a delivery window.

• Please inspect your package upon delivery and document any visible damage before signing.

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❗ Damaged Shipments

If your order arrives damaged, please notify us within 72 hours of delivery. Include clear photos and a description of the issue and email us at formfitdepot@gmail.com

We guarantee that your reformer will arrive in perfect condition or we’ll make it right — with replacement parts or an exchange depending on the issue.

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💬 Questions?

We’re here to help!
If you have any questions about your order, shipping, or delivery options, please contact us at:

Email: formfitdepot@gmail.com
Contact Form: formfitpilates.com/pages/contact-us